FREQUENT ASKED QUESTIONS

What areas do you service?

Primarily we service the Northwest Indiana and Chicagoland areas. However, we can provide ground transportation service throughout Illinois, Indiana, Michigan and Wisconsin.

How far in advance should I make my reservation?

You can make your reservation as far in advance as you’d like. Ideally, we request at least 24 hours notice to ensure availability. If you are traveling at a peak time of the year (spring break, Prom, or winter break), we advise making reservations as soon as possible. However, you will need to have your flight information when making an airport reservation.

Available vehicles?

Black Lincoln Towncar Executive Sedan, Black Lincoln MKT, White Porsche Sedan, White 8 Passenger Lincoln Towncar Limo, White 12 Passenger Ford Excursion Limo, White 14 Passenger Shuttle Bus, White 14 Passenger Party Bus, White 15 Passenger Hummer Limo, White 16 Passenger Escalade, 24 Passenger Party Bus, 35 Passenger Coach Bus.

How much luggage does a limo hold?

Although a limousine can move a large number of people, the trunk capacity of the limos is the same as a standard car. Typically, we can fit 6 to 7 small or medium sized bags, or the equivalent, in the trunk. Our 8 passenger limousines have the front seat removed near the driver so there is additional luggage space up front.

Are you closed on holidays?

No. We operate 24 hours a day, 7 days a week, 365 days a year. Primarily reservations are made between 8:30 am – 7:30 pm, 7 days a week.

Does All Around Limo provide car seats ?

No, but the client can label their own car seat and we can have it for them on the return trip.

Does the price include gratuity?

Generally, most of our prices include the standard 20% gratuity for the chauffeur.

How many people can fit into a limo?

The number of people that fit into a limo and the number of people that fit comfortably in a limo is often two different things. We operate by the following rule of thumb: four people fit comfortably in a 6-passenger limousine; eight people fit comfortably in a 10-passenger limousine.

Airport Transportation

Do you offer shared rides?

Yes, we have recently implemented a ride share program for frequent business travelers.

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What should I do if my flight is delayed?

We monitor arrivals into Midway and O’Hare with our computer system and/or the airline’s automated system. If possible, we ask our clients to call our office to alert us of a delay just in case the automated system isn’t updated in a timely manner. We do require clients call us prior to switching flights or if your flight has been canceled.

How much time does it take to the airport?

Every day is different depending on traffic and weather conditions. Typically, depending on where you live, it can take anywhere from 1 to 1 ½ hours to get to Midway Airport and 1 ¼ to 2 hours to get to O’Hare Airport.

Where will I find my driver after I’ve arrived at the airport?

Due to security restrictions at the airports, vehicles are not allowed to wait outside a terminal for their pick-ups. Therefore, all our drivers and vehicles wait in the holding lot at the airport. Once you have retrieved your luggage you will need to call our office so that we know which exit you are using. Once we have this information, we can dispatch the driver from the holding lot. Depending on traffic in the terminals, it can take 10-15 minutes from the time you call until your driver arrives.

Misc. Information

What is the difference between a charter and a round trip-transfer?

A charter is when the vehicle stays with you throughout the time of your service taking you from location to location. This type of service is billed hourly. A transfer is a pick-up and drop-off. The vehicle does not stay with you. We require a minimum of four hours from the time we drop-off before we can return to pick-up clients. This type of service is a flat rate.

What credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

Do all weddings have to be booked according to the package?

We can customize any wedding package, but our minimum wedding package is three consecutive hours. Our large vehicles 14+ passengers traditionally have a 4-hour minimum. If getting married on a Friday or Sunday we can customize a wedding to fit at your needs at a significant discount. For shuttle service with our 14 or 35 passenger shuttle bus, we allow a 4-hour split service with 2 hours before the reception and 2 hours after the reception.

How do I get a receipt for my service?

You can request a receipt for your service by contacting our office at 219-980-3636 during office hours: Monday-Friday 8:00 a.m. until 5:00 p.m. We are currently able to process credit cards in the vehicle so the driver can text or email you a receipt also.